Privacy Policy

Effective Date: July 1, 2025

At SinLess Games LLC ("we", "our", or "us"), your privacy is our priority. This Privacy Policy outlines in clear terms how we collect, use, process, and protect your personal information when you interact with our digital services. Whether you're engaging with our products, using our AI features, or authenticating via third-party providers, we are committed to being transparent about how your data is handled. We believe that data privacy is a fundamental right, and our systems are designed with that principle at the core.

1. Information We Collect

We collect a variety of information to provide and improve our services, which includes:

• Usage Data: Including your interactions with our app, features accessed, buttons clicked, pages viewed, and session durations.
• Personal Identifiers: Such as your full name and billing address, primarily used for account management and payment processing.
• Third-Party Account Data: When you sign in using services like Google or Facebook, we may collect your email address, profile picture, display name, user ID, and any additional information made available via those platforms' APIs.
• Technical Information: Including IP addresses, browser type, operating system, device identifiers, screen resolution, language preference, and geolocation data. This is primarily used for analytics, fraud prevention, and platform optimization.
• Cookies and Local Storage: We use these technologies to remember user preferences, enable secure sign-ins, and collect aggregate statistics about user behavior across our site.

All collected information is handled in accordance with applicable privacy laws, including GDPR, CCPA/CPRA, and HIPAA where relevant.

2. How We Use Your Data

We use your data in several essential ways to ensure the best possible experience and functionality:

• AI Personalization: Your data helps us train and tailor AI models to respond accurately to your preferences, behaviors, and needs.
• Performance Enhancement: Analyzing user interaction allows us to identify bugs, optimize performance, and prioritize new features based on actual usage.
• Account Management: We use your credentials and billing information to facilitate secure login, authentication, subscription processing, and customer support.
• Fraud Prevention & Security: We monitor patterns, IP addresses, and device fingerprints to detect suspicious activity and protect the platform and its users from abuse.
• Legal Compliance: When required, we may process data to comply with applicable legal obligations or law enforcement requests.

We never sell your data. We may share it only with tightly controlled service providers (e.g., AI model hosts) who are bound by data protection agreements to process your information solely on our behalf.

3. Data Ownership

You own your data. We treat all data you provide as your property and recognize your full rights to access, modify, and delete it at any time. Our role is limited to processing your information solely to deliver, enhance, and support your use of AI-powered features within our services. We do not monetize your data, nor do we sell or lease it to advertisers or third-party marketers. In all cases, your data remains under your control, and we are simply custodians operating under your direction and applicable privacy regulations.

4. Retention

User data is stored indefinitely unless you request deletion through your account settings or by contacting us directly. Once a request for deletion is verified, all associated personal data will be purged from our active systems and scheduled for erasure from backup archives within 30 days. We may retain minimal data for legal compliance or dispute resolution purposes as permitted by law.

IP addresses and device-related metadata are retained for up to 90 days for the purposes of fraud detection, abuse prevention, and platform security auditing. This retention is necessary to ensure platform integrity, enforce bans, and maintain secure environments for all users.

5. User Rights

If you are located in the EU, California, or are protected under U.S. healthcare regulations, you have specific legal rights under GDPR, CCPA/CPRA, and HIPAA. These include:

• Right to Access: You can request a copy of the personal or health-related data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Deletion: Also known as the “right to be forgotten,” you can request that we delete your personal or health information, subject to certain exceptions.
• Right to Object: You may object to certain types of data processing, such as direct marketing or profiling.
• Right to Restrict Processing: You can request that we limit the way we use your data while a complaint is being investigated.
• Right to Data Portability: You have the right to obtain your data in a structured, commonly used, and machine-readable format and to have that data transmitted to another controller where technically feasible.
• Right to Non-Discrimination: Under CCPA, you have the right not to receive discriminatory treatment for exercising any of your rights.

To exercise any of these rights, please contact us at support@sinlessgamesllc.com. We may need to verify your identity before processing your request to ensure your data is protected.

6. Cookies

We use cookies and local storage to improve your browsing experience, maintain session persistence, support login functionality, and gather analytics to enhance platform performance. These small data files are stored on your device and may include both first-party cookies (from our site) and third-party cookies (e.g., from analytics tools or social login providers).

You have the ability to accept or decline cookies through our cookie banner or your browser settings. Our cookie banner allows you to:

• Accept all cookies for full functionality and personalization
• Reject non-essential cookies (e.g., analytics or marketing)
• Customize cookie preferences by category

Disabling certain cookies may affect your experience, such as preventing auto-login or disabling analytics that help us optimize features. We do not use cookies to collect sensitive information or share your activity with advertisers.

7. Data Security

We implement robust administrative, technical, and physical safeguards to protect your personal and health-related data against unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption: All sensitive data in transit and at rest is encrypted using modern cryptographic standards (e.g., AES-256, TLS 1.3).
• Access Controls: Role-based access policies ensure only authorized personnel can access personal data, with mandatory multi-factor authentication.
• Monitoring & Auditing: Continuous monitoring systems are in place to detect unauthorized activity, along with regular security audits and vulnerability scans.
• Compliance Frameworks: Our infrastructure aligns with HIPAA, SOC 2, and U.S. military-grade cybersecurity guidelines, including zero-trust network segmentation, secure enclave isolation, hardened containers for sensitive workloads, and compliance with NIST SP 800-53 and DISA STIG baselines.
• Incident Response: In the event of a security breach, we follow a tested incident response protocol, notify affected users as required by law, and coordinate with relevant authorities.

Our commitment to security reflects the highest standards of defense-grade information protection. While no system is completely immune to threats, we continuously assess, test, and evolve our controls to uphold your trust.

8. Contact Us

If you have questions, concerns, or requests regarding your privacy or our data practices, we encourage you to reach out. We are committed to responding promptly and transparently.

You can contact us at:
Email: support@sinlessgamesllc.com
Mailing Address: SinLess Games LLC, 1234 Privacy Way, Suite 500, Austin, TX 78701, USA

If you are located in the EU, you may also contact our Data Protection Officer (DPO) at the same email above for GDPR-specific concerns. If you are a California resident and wish to exercise your CCPA rights, you may also use the above contact information to make requests.